FAQ’s

Our Terms of Use

The use of this website (“site”) is governed by the rules and regulations set out below. This constitutes an agreement between the user (“You” “Your”) and Melro Distributors Pty Ltd T/as M.E.L Australia (“MEL”, “We”, “Our”). Please read carefully as your use of this site indicates acceptance of these terms and conditions. Furthermore, your placement of an order and your submittal of any purchase through this website also indicates your acceptance of these terms and conditions. These terms and conditions supersede any previous terms and conditions, whether or not signed by Melro Distributors Pty Ltd. MEL reserves the right to make changes to this site and the terms and conditions at any time.

Copyright

M.E.L Australia is a registered Trade Mark, any duplication, miss-representation or attempt to pass off is protected, anything deemed substantially identical or deceptively similar to this registered Trade Mark, may be prosecuted in a court of law.

Furthermore, M.E.L Australia styles are original designs; M.E.L Australia designs are filed with IP Australia pursuant to the Australian Designs Act 2003 (Cth)

This M.E.L Australia website, to include and not be limited to; software, code, script, artwork, text and copy; photographs and images are protected by copyright laws. Any copy in full or part or re-creation is prohibited without our written permission.

Order Acceptance

MEL reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our payment terms. We may require additional verifications or information before accepting any order. We reserve the right to refuse any order without giving reason. Upon our cancellation of an order we will make all reasonable attempts to contact you using contact details provided. All received monies will be refunded.

Delivery

We aim to deliver merchandise across Australia within 10 days of accepting your order.

Delivery costs are changeable and subject to our delivery policy

The delivery times quoted by MEL are estimates only. MEL will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the contact details you have provided. Most orders are delivered via Australia Post. We recommend using your work address or other suitable daytime address to ensure someone is able to accept your order. We accept no responsibility or liability for undelivered merchandise. We accept no responsibility or liability if the merchandise is returned to us undeliverable. Please ensure you enter your correct delivery address, MEL cannot be held responsible of an incorrectly entered delivery address.

Change of Address

MEL cannot be held responsible for an incorrect address being entered on your order. If this is not noticed until after your order is finalized, please contact MEL by email immediately. We will attempt to update any incorrect order delivery details.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for any fault and notifying us in accordance with our returns policy should there be a fault.

Pricing

This is an Australian website and all pricing is quoted in Australian Dollars (AUD)

Prices are subject to change without notice. There may be duties and taxes added to your parcel by the destination country. You will be responsible for these upon delivery and are not included in your total order value. MEL does not have any control over these charges or is unable to advise you what they will be, as it is based on your own Country regulations and compliances. For further information, please contact your local customs office. All payments are processed in Australian Dollars (AUD).

Order Cancellations

If notified before goods have been dispatched, MEL can accommodate order cancellations. If order has been shipped, MEL reserves the right to refuse order cancellation or charge a cancellation fee.

Liabilities and Warranties

This website may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge MEL is not responsible for the operation of or content located on or through any such site and is not liable for any losses or damage caused by this website or any website linked to or from this website.

Typographical Errors

Every attempt is made to check and confirm style and price information provided on the website. However, in the event a product is listed at an incorrect price or with incorrect information due to a typographical error, MEL shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

MEL shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment received. If we have already processed your payment, MEL shall immediately issue a credit to reverse the payment for the amount charged.

Image and Colour

Every endeavour is made by our photographic and creative team to ensure the most accurate colour and image likeness to the actual garment. However, depending on the screen or device you are using to view, some colours present differently and may vary from the original.

Our Delivery Policy

M.E.L Australia delivers goods via Australia Post

Deliveries within Australia

We aim to deliver merchandise within 5-10 business days of accepting your order.

Delivery costs are calculated in accordance with parcel weight and the speed of service you select.

Standard delivery:

All orders have Free Standard Shipping within Australia

Standard Delivery – 5-10 Business Days within Australia

Are you in a hurry? Want your MEL garment(s) delivered asap?

See a range of Express post options in the checkout.

Deliveries to countries outside of Australia

Delivery period will vary from country to country, however we expect most deliveries to be complete within 14-21days.

Delivery costs are calculated in accordance with destination and speed of service requested.

Please see a range of Standard, express and courier options at the Checkout.

Please also see; Pricing within our Terms of Use with regards to duties and taxes.

All delivery costs are changeable and subject to change in accordance with any increase incurred from Australia Post by MEL.

The delivery times quoted by MEL are estimates only. MEL will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the contact details you have provided. Most orders are delivered via Australia Post. We recommend using your work address or other suitable daytime address to ensure someone is able to accept your order. We accept no responsibility or liability for undelivered merchandise. We accept no responsibility or liability if the merchandise is returned to us undeliverable. Please ensure you enter your correct delivery address, MEL cannot be held responsible of an incorrectly entered delivery address.

Our Privacy and Security Policy

The privacy statement (“Statement’) constitutes the privacy policy for Melro Distributors Pty Ltd T/as M.E.L Australia (“MEL”, “We”, “Us”) for use of the melaustralia.com.au (“Website’) – what information we gather, how we use it and how to correct or change it.

We realize when you place an order with MEL; you are investing trust in us. We do all we can to maintain that trust. Furthermore, under law, your rights to privacy are protected. MEL follows the Privacy Act and general laws, which restrict the use of certain information. All information collected is confidential.

This Statement only addresses our activities from our server. Other sites, including those to which the website links and third party sites and services with which www.melaustralia.com.au  is connected may have their own privacy policies and practices which we do not control.

We only collect the necessary information to fulfil customer orders; Name, Delivery Address, Email Address, Telephone/Mobile Phone Number. Financial information that is collected is used to bill you for our products and services. Your personal information may be used to contact you if necessary for customer service reasons and notify you of new products or special deals that may be of interest to you. MEL does not share, sell or trade any personal information collected online with any third parties. Should we require putting one of our stockists in direct contact with you, perhaps in order to best service your online order; this would only be done so after first seeking your permission.

At any time, if you prefer not to receive promotional information from us, simply email customercare@melaustralia.com.au stating your name and contact details and request that your details be taken off our mailing list.

As is the case with all internet activity, when you visit the MEL website, our servers will automatically record information such as; Your Computer’s IP address, the pages with MEL that you visit, items and information searched for on our website. This information is collected for analysis and evaluation purposes only in order to help us improve our site, the services and products we provide. This information will not be used in association with any other personal information.

Returns Policy 

M.E.L Australia wants you to be excited with your new delivery.

However, in the event that it’s not quite what you expected, we are happy to exchange or refund provided requirements are met.

Returns Policy for Exchange (Change of Mind)

If you “change your mind” after receiving your purchase, at your own expense, simply return to us within the time frame listed below, in the original condition that you received it and we will happily exchange any full priced items.

Please meet the following requirements:

Return Authorization Number (RAN) must be received from MEL

Merchandise must be returned and received by MEL within 14 days of invoice.

No extension of time.

Merchandise must not be worn, altered or washed

Merchandise must have ALL TAGS ATTACHED as originally sent

All return freight and forwarding of “exchange goods” are at the customer’s expense

If your choice of exchange is unavailable, a credit only will be issued

Sale items will not be accepted for “change of mind” return

REFUNDS ARE NOT ISSUED FOR CHANGE OF MIND

Returns process for Exchange – Change of Mind

If you would like to return your product for exchange, please follow the simple steps below:

Contact MEL by email or telephone to receive our Return Authorization Number (RAN) Goods will not be accepted back without this number

Pack the item with your invoice in a secure postal satchel or carton as approved by Australia Post. Please ensure packing is secure and items are securely enclosed as we are not able to accept for exchange if they are damaged.

To ensure your return parcel is accepted, clearly mark the parcel with your (RAN) as detailed above

For security and peace of mind, we strongly suggest you use insured registered post as MEL is not liable for lost returned parcels

Our address is:

M.E.L Australia

P  O   Box    5002

Burnley Vic  3121

AUSTRALIA

Email – customercare@melaustralia.com.au

Phone +61 (0) 3 9429 4963

·                 Once received by MEL, we will inspect and process the goods within 3 days to ensure you receive your exchange as quickly as possible.

·                 So you are kept informed, we will send you an email upon receipt of the parcel confirming your exchange, and how it will be processed for freight. Provided your exchange item(s) are in stock, turnaround will be immediate once freight has been paid.

·                 If you have any further questions, please contact MEL by email